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Post Date: 9/29/2022

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Job Description:

The Digital Banking Support Specialist is responsible for providing customer and technical support for our online account opening and online/mobile banking applications.

Responsibilities:

  • Act as a product and service expert with the ability to identify client needs and offer bank products that will meet the client’s needs
  • Answer customer calls, email, chats, and secure message inquiries concerning products, services, notices, statements, etc. related to program offerings including new account applications and online banking
  • Greet and assist customers in a friendly, professional manner
  • Ensure customers experience exceptional service and that information provided is thorough and accurate
  • Continually maintain working knowledge of all relevant software, products, and services required to effectively answer customer inquiries
  • Assist in projects to implement additional products and services within the digital channel
  • Other duties as assigned

Qualifications:

Minimum high school diploma or equivalent education certificate (GED)

  • High School diploma, general education degree (GED), or equivalent required
  • 2+ year’s customer service experience in a professional environment required
  • Bilingual Spanish language, both verbal and written, preferred
  • Excellent verbal and written communication skills with demonstrated ability to communicate ideas and information in a clear, concise, and organized manner
  • Customer service oriented, with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns
  • Excellent problem solving and organization skills
  • Ability to work independently and multi-task in a fast-paced and constantly changing environment
  • Strong PC skills, including proficiency with Microsoft Office (Word, Excel and PowerPoint) and the ability to learn and utilize custom banking systems and applications in a rapidly changing business and technology environment
  • Must be able to work a flexible schedule that may require extended evening hours

Salary & Benefits:

Job Type: Full-time

Salary: $50,000.00 - $60,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Austin, TX 78738: Reliably commute or planning to relocate before starting work (Required)
  • Hybrid work schedule post 90 days

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